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The service user (consumer), in terms of Consumer protection Act of the Republic of Serbia, from 2011. (Hereinafter, CPA), art. 5th, items. 1st, is a person in the market in order to obtain services not intended for his business, or other commercial activity. The consumer today is the focal point of any business. The existence of business primarily...

By Nina Maksimović, Dejan Sekulić

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