29.09.2012.
None of above
CUSTOMER SERVICE COMMUNICATION QUALITY: TREND COMPARISON AND ANALYSIS BETWEEN GOVERNMENT ORGTANISATION AND NON-GOVERNMENT ORGANISATION
Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...
By Shukri bin Haji Zain