PROFILE OF ELECTRONIC BANKING USERS IN REPUBLIC OF SRPSKA
Online electronic services, including banking services, have become an attractive alternative to bank counter services for many clients, because convenience, safety, saving time and independence. To keep their customers and achieve new ones, banks need to understand who the users of electronic services are and how they perceive and evaluate the qua...
By Saša Salapura
CUSTOMER SERVICE COMMUNICATION QUALITY: TREND COMPARISON AND ANALYSIS BETWEEN GOVERNMENT ORGTANISATION AND NON-GOVERNMENT ORGANISATION
Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...
By Shukri bin Haji Zain