New Tehnological Solutions And Thier Effect On Customer Satisfactin In Public Administration
In this paper, for the first time we are introducing a different and original view of the application of new technological solutions in operation of public administration. We suggest the necessity of a new approach in the use of electronic, mobile and intelligent operation of public administration. We are introducing a new and unique models: e-m-i-...
By Mladen Radivojević, Jefto Džino, Bojan Žunić
Public Administration Reforms And Implementation Of Quality Systems In Order To Improve Services In Republic Of Srpska
In the present way of working and doing business there is a growing need and there are demands of the user for better, faster, cheaper and also for different kind of service. There are increasing demands for ensuring the availability, confidentiality and integrity of information that appear in most diverse forms. The comprehensive and inevitable ch...
By Ljubomir Mrda, Mladen Radivojević