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Vlada Republike Srpske, Ministarstvo uprave i lokalne samouprave , Banja Luka , Bosnia and Herzegovina
Vijeće ministara BiH, Ministarstvo za ljudska prava i izbjeglice , Sarajevo , Bosnia and Herzegovina
Univerzitet za poslovne studije , Banja Luka , Bosnia and Herzegovina
In this paper, for the first time we are introducing a different and original view of the application of new technological solutions in operation of public administration. We suggest the necessity of a new approach in the use of electronic, mobile and intelligent operation of public administration. We are introducing a new and unique models: e-m-i-Government and e-m-Service. All who have been dealing with the application of new technologies in public administration are always separately talked about e-Government, m-Government, and e-Government and the e-Service and m- Service. We believe that the conditions are ripe to new technological solutions we observe unique and that they are no longer perceived separately. This paper offers a different approach to the application of new technological solutions in operation of public administration and the search for, giving and obtaining services. New model e-m-i-Government and e-m-Services of public administration requires that new technology is not only used as a tool to automate the existing situation and efficient work, but to the same extent and be a driving force for its reform and renewal. This, new, integrated technology solution will certainly provide more efficient operation of the public administration, and customer satisfaction to its services. It will provide personalization and self-service to users and the public administration not only giving, but also offering services.
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