Currently a rapid boom has been experienced in telecom sectors. In such a milieu, the pursuit of enhancing service quality has become imperative among the service providers. The balanced scorecard should be viewed as a dynamic system that evolves as the company's strategy evolves. The four perspectives of the scorecard permit a balance between shor...

By Predrag Pravdić, Rada Kučinar

In pursuit of excellence in business performance and long-term profits, strategic planning and Hoshin management have been widely implemented as strategic management tools for some time. In recent years, the Balanced Scorecard ( BSC ) has also been gaining in popularity. Some organisations have been implementing these three management systems simul...

By Tamara Gvozdenović, Predrag Pravdić, Veselin Savić, Dragan Popović