EKONOMSKI I TEHNOLOŠKI NAPREDAK CIVILIZACIJE
Globalni tokovi i ubrzano širenje informacija doveli su do velikih promena u sferi tehnologije i informatike što je u povratnoj sperzi uticalo na promene u oblicima ekonomije, gde se od ekonomije bazirane na kvantumu proizvodnje došlo do ekonomije znanja i infomacija, a danas do ekonomije mozgova, stvarajući na taj način nove o...
By Tatjana Dragičević Radičević, Nataša Bogavac Cvetković, Milica Gavrilović
CUSTOMER SERVICE COMMUNICATION QUALITY: TREND COMPARISON AND ANALYSIS BETWEEN GOVERNMENT ORGTANISATION AND NON-GOVERNMENT ORGANISATION
Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...
By Shukri bin Haji Zain