Globalni tokovi i ubrzano širenje informacija doveli su do velikih promena u sferi tehnologije i informatike što je u povratnoj sperzi uticalo na promene u oblicima ekonomije, gde se od ekonomije bazirane na kvantumu proizvodnje došlo do ekonomije znanja i infomacija, a danas do ekonomije mozgova, stvarajući na taj način nove o...

By Tatjana Dragičević Radičević, Nataša Bogavac Cvetković, Milica Gavrilović

Negotiation is a structured process of communication through which the parties overcome their differences and conflicts, trying to reach an agreement that is acceptable to all. It is also a process where each party tries to gain an advantage for themselves by the end of the negotiation. To ensure success in resolving difficult disputes, negotiators...

By Marija Kuzmanović, Milena Popović, Bisera Andrić Gušavac

The leading role in dynamic and development of globalisation of business belongs to global companies. The global companies are market leaders - companies with world- famous name and brand. The consequences are caused by the market power of global companies. At the global market there are also market-followers - companies which focus on a small segm...

By Vesna M. Milanović, Andrea D. Bučalina

Globalization places new demands on companies and one of them is employer branding. Employer branding is a process that goes in two directions. One is turned internally to employees who are the best and the biggest promoters of the companies they work for and the other is externally oriented towards the general public. The task of employer branding...

By Tatjana Cvetkovski, Ana (Langović) Milićević, Violeta Cvetkovska Ocokoljić

Globalizacije kao aktuelan fenomen današnjice direktno utiče na sve sfere života pa tako i na poziciju koju svaka od lokacija (destinacija, teritorija) ima danas, posmatrano u globalnim okvirima. Posebno značajan uticaj globalizacije u ovom smislu ostvaren je kroz unapređenje mobilnosti faktora proizvodnje, nova tehnološka dostignuća ...

By Dalibor Đerić

During the last decade of XX century Serbian capital market achieve important results in its development. New investments, privatization, economic reforms, development of banking system affected on all activities on this part of financial market. .We mentioned, in short, all important facts that blocked faster development of Serbian capital market ...

By Goran M. Kvrgić, Nataša M. Vujadin

This paper explores the possibilities of use of mobile and Web applications in e- government in the Republic of Srpska and provides an informative overview of the available applications on municipal Web sites. It is evident that information and communication technologies contribute to the improvement of business processes in all business segments a...

By Aleksandar Stokić, Zoran Lazić

Online electronic services, including banking services, have become an attractive alternative to bank counter services for many clients, because convenience, safety, saving time and independence. To keep their customers and achieve new ones, banks need to understand who the users of electronic services are and how they perceive and evaluate the qua...

By Saša Salapura

In this paper the Total Productive Maintenance (TPM) methodology is presented. There is the review of definition and main goals. Comparison with traditional maintenance system is presented. All pillars of the TPM: Focus Improvement, Preventive Maintenance, Education and Training, Maintenance Prevention, Quality Maintenance, Office TPM, Industrial S...

By Joanna Krawczyk

Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...

By Shukri bin Haji Zain