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Faculty of Economics, University PIM Banja Luka , Banja Luka , Bosnia and Herzegovina
Faculty of Phylosophy, University PIM Banja Luka Bosnia and Herzegovina
The challenges of the dynamic global market, whose effects are reflected in successful business, impose the need for every organization to deal more intensively with the management of employees' emotions in order to become and remain competitive. That is why more and more organizations are paying great attention to the development of emotional literacy of human resources, because it is a very influential factor when it comes to organizational performance, change management, work performance, negotiation, motivation, creativity, conflict management and leadership. The aim of this research is to analyse the role of emotional literacy in modern management and the impact it has on achieving business excellence. The scientific-research character of this work is based on the analysis of relevant scientific literature and contemporary sources using the methods of examination, analysis, description and deduction. The results of empirical research showed that emotional literacy plays a key role in building effective emotional management and responsible organizational behaviour, which directly affect the achievement of competitive advantage and business excellence of the organization.
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