KNOWLEDGE MANAGEMENT IN THE FUNCTION OF ECONOMIC DEVELOPMENT – THE EXAMPLE OF VUKOVAR- SRIJEM COUNTY
In the past few years, terms such as knowledge society and knowledge economy are often used in conventional applications. Knowledge management and knowledge have gained a new dimension because they have become a new competitive weapon and determining factors upon which are based economic development and competitive position of companies in the mark...
By Marina Guzovski
IMPORTANCE OF TOTAL QUALITY MANAGEMENT IN BANKING SECTOR OF SERBIA
Total Quality Management (TQM) is contemporary approach to QMS that considers all the aspects of the management system for continuously improving the quality of products, services and processes. After it experienced phenomena success in the industrial sector, it was applied to service organizations, such as banks. Numerous studies confirm that orga...
By Isidora Ljumović, Jelena Lazić, Janko M. Cvijanović