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Faculty of Philosophy, University PIM Banja Luka , Banja Luka , Bosnia and Herzegovina
Emotional intelligence is significant for all spheres of human life. Therefore, it has also found its practical application in the company’s business operations. In recent times, the importance of emotional intelligence in organizations has been recognized as a key factor of successful work of the organization in the sense that it influences the individual to initiate and continue with activities despite obstacles, to cope with dissatisfaction successfully, manages his way of thinking, empathizes with others and contributes to reducing the ambiguity of social interaction. On the other hand, one of the most important tasks of any organization is to increase the efficiency of employees because this is how the organization achieves its goals. In order to achieve efficiency and attain organizational goals, it is not enough to have only highly motivated employees, but also their job satisfaction must be at a higher level. Numerous factors influence job satisfaction; both organizational such as job satisfaction itself, pleasant working conditions, coworkers, reward system, organizational structure and personal factors such as an employee characteristics and personality traits, the compatibility of personal traits and work, overall life satisfaction, the status in the organization, age and seniority. The aim of this work is to examine whether there is a connection between the level of emotional intelligence of employees and job satisfaction, whether individuals with a higher level of emotional intelligence also have higher job satisfaction because both areas are of great importance for the successful functioning of the organization. The aim is also to determine whether there is a statistically significant difference in job satisfaction between employees of different age and years of employment. Employees in business entities from different activities from the Republic of Srpska participated in the research. The data was collected using an emotional intelligence test as well as a job satisfaction questionnaire designed for the purpose of this research.
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