ELECTRONIC MANAGEMENT OF THE PUBLIC ADMINISTRATION, A PROCESS THAT INFLUENCES ITS EFFECTIVENCESS AND RESPONSIBILITY

Abstract

Electronic governance of the administration affects the increase of the effectiveness, efficiency, responsibility and motivation of the administration. Hence, the subject of the research is to consider all issues related to the electronic governance system, as well as to analyze the state of the field of electronic governance in the Republic of North Macedonia. The methodology of the work is based on the use of a quantitative method, interviews with administrative officials in 30 state bodies at the central and local levels. In addition, a content analysis of all legal, regulatory acts, research results and other documents relevant to the research was made. The questionnaire contains three groups of questions: the first group of questions refers to the regulatory framework and its applicability, the second group of questions refers to the financial, technical and personnel capacities necessary for the implementation of the electronic governance system, the third category of questions refers to the implementation and acceptance of the electronic governance system by all relevant factors. The results indicate partiality in the establishment of electronic governance systems, lack of financial resources and professional capacities for the establishment and applicability of such systems, as well as resistance to changes at all levels of governance. The final conclusion is the necessity to establish a unified public sector management software in all state bodies that will cover all segments of efficient administration management at the central and local levels.