Globalni tokovi i ubrzano širenje informacija doveli su do velikih promena u sferi tehnologije i informatike što je u povratnoj sperzi uticalo na promene u oblicima ekonomije, gde se od ekonomije bazirane na kvantumu proizvodnje došlo do ekonomije znanja i infomacija, a danas do ekonomije mozgova, stvarajući na taj način nove o...

By Tatjana Dragičević Radičević, Nataša Bogavac Cvetković, Milica Gavrilović

This paper points out the impact of Culture and its aspects on leadership processes in business organizations. In addition to management models which are presented with examples: the United States, Japan, Mexico and Germany focuses on the current state of Process Management and Human Resources Management in state and private sector in Serbia and an...

By Ana Langović Milićević, Tatjana Cvetkovski, Zlatko Langović

The leading role in dynamic and development of globalisation of business belongs to global companies. The global companies are market leaders - companies with world- famous name and brand. The consequences are caused by the market power of global companies. At the global market there are also market-followers - companies which focus on a small segm...

By Vesna M. Milanović, Andrea D. Bučalina

Kreiranje turističkog proizvoda u skladu sa potrebama i željama potrošača više nije dovoljno za uspešnu realizaciju. Samo adekvatna turistička ponuda upotpunjena odgovarajućim promotivnim aktivnostima može dovesti do željenih poslovnih rezultata. Internet, kao fenomen savremenog doba uneo je promene u sve oblasti poslovanja, a ...

By Dragana Gašević, Marija Lazarević

Globalizacije kao aktuelan fenomen današnjice direktno utiče na sve sfere života pa tako i na poziciju koju svaka od lokacija (destinacija, teritorija) ima danas, posmatrano u globalnim okvirima. Posebno značajan uticaj globalizacije u ovom smislu ostvaren je kroz unapređenje mobilnosti faktora proizvodnje, nova tehnološka dostignuća ...

By Dalibor Đerić

This paper explores the possibilities of use of mobile and Web applications in e- government in the Republic of Srpska and provides an informative overview of the available applications on municipal Web sites. It is evident that information and communication technologies contribute to the improvement of business processes in all business segments a...

By Aleksandar Stokić, Zoran Lazić

Online electronic services, including banking services, have become an attractive alternative to bank counter services for many clients, because convenience, safety, saving time and independence. To keep their customers and achieve new ones, banks need to understand who the users of electronic services are and how they perceive and evaluate the qua...

By Saša Salapura

The Serbia and Bosnia – Herzegovina borderlands take a crucial point after Dayton peace treaty in 1995. Serbia and Bosnia – Herzegovina border is 312 km long. Between borderzone of 40 km in Serbia and Bosnia – Herzegovina borderzone are 236 villages were live more than 100 inhabitants. After the Yogoslav first war in borderlands i...

By Jānis Balodis

In this paper the Total Productive Maintenance (TPM) methodology is presented. There is the review of definition and main goals. Comparison with traditional maintenance system is presented. All pillars of the TPM: Focus Improvement, Preventive Maintenance, Education and Training, Maintenance Prevention, Quality Maintenance, Office TPM, Industrial S...

By Joanna Krawczyk

Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...

By Shukri bin Haji Zain