Globalni tokovi i ubrzano širenje informacija doveli su do velikih promena u sferi tehnologije i informatike što je u povratnoj sperzi uticalo na promene u oblicima ekonomije, gde se od ekonomije bazirane na kvantumu proizvodnje došlo do ekonomije znanja i infomacija, a danas do ekonomije mozgova, stvarajući na taj način nove o...

By Tatjana Dragičević Radičević, Nataša Bogavac Cvetković, Milica Gavrilović

Negotiation is a structured process of communication through which the parties overcome their differences and conflicts, trying to reach an agreement that is acceptable to all. It is also a process where each party tries to gain an advantage for themselves by the end of the negotiation. To ensure success in resolving difficult disputes, negotiators...

By Marija Kuzmanović, Milena Popović, Bisera Andrić Gušavac

The leading role in dynamic and development of globalisation of business belongs to global companies. The global companies are market leaders - companies with world- famous name and brand. The consequences are caused by the market power of global companies. At the global market there are also market-followers - companies which focus on a small segm...

By Vesna M. Milanović, Andrea D. Bučalina

Globalization places new demands on companies and one of them is employer branding. Employer branding is a process that goes in two directions. One is turned internally to employees who are the best and the biggest promoters of the companies they work for and the other is externally oriented towards the general public. The task of employer branding...

By Tatjana Cvetkovski, Ana (Langović) Milićević, Violeta Cvetkovska Ocokoljić

Globalizacije kao aktuelan fenomen današnjice direktno utiče na sve sfere života pa tako i na poziciju koju svaka od lokacija (destinacija, teritorija) ima danas, posmatrano u globalnim okvirima. Posebno značajan uticaj globalizacije u ovom smislu ostvaren je kroz unapređenje mobilnosti faktora proizvodnje, nova tehnološka dostignuća ...

By Dalibor Đerić

During the last decade of XX century Serbian capital market achieve important results in its development. New investments, privatization, economic reforms, development of banking system affected on all activities on this part of financial market. .We mentioned, in short, all important facts that blocked faster development of Serbian capital market ...

By Goran M. Kvrgić, Nataša M. Vujadin

Online electronic services, including banking services, have become an attractive alternative to bank counter services for many clients, because convenience, safety, saving time and independence. To keep their customers and achieve new ones, banks need to understand who the users of electronic services are and how they perceive and evaluate the qua...

By Saša Salapura

The development of new Information Technologies follows a network logistics that looks differently at the categories of time and place. Customers around the world who use the Internet share common values and customs. This allows them to communicate with each other and creates a simpler form of "social organizations". This common set of values and p...

By Zlatko Langović, Brankica Pažun, Ana Langović Milićević

Interpersonal communication is fundamental for front desk service in an organisation that shows its image and reputation to the customer. Therefore this research is to observe and to compare the practice of customer service communication around the counter, the customer while waiting, customer service, the attendant’s response towards custome...

By Shukri bin Haji Zain

This paper aims to analyze the need of change and improvement of curricula as one of the most important elements of the current reform in education. Albanian education system after the implementation of the Bologna Declaration, in the higher education system, was successful in adapting the study plans from the time viewpoint, in accordance with the...

By Gentian SHYTI, Marisa KËRBIZI